It would be an understatement to observe that the COVID-19 global pandemic forced multinational organisations and their leaders to adjust sails and navigate around a series of unprecedented business challenges.

We can only hope that the disruptive forces that forced difficult, long-lasting decisions about our business models, customer interactions and human resources over much of 2020 and likely well into 2021 soon flow into our collective memories and experience as once-in-a-lifetime events…

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