Famed American poet Maya Angelou once said, “at the end of the day, people won’t remember what you said or did, they will remember how you made them feel.”

Indeed, the power of human connection is paramount for people. That’s why empathy is increasingly cited as a core skill leaders must have to drive success in organizations. In fact, the Wall Street Journal reports that 20% of organizations are sending their managers for empathy training.

The global Center for Creative Leadership defines leading with empathy as “having the ability to understand the needs of others, and being aware of their feelings and thoughts.” For example, leadership empathy can be demonstrated by understanding your employees’ struggles and then offering to help people overcome them. Or it can be put in action by listening to different perspectives of colleagues, appreciating their points of view and then working together to build unifying solutions.

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