In the dynamic, fast-paced world of business, sometimes common courtesy is not so common.
As veracious readers of daily news, be it about business, the economy or the geopolitical tensions between the US and China, on occasion it can be refreshing to read a piece that is pause for reflection.
In Thank You, Kindly, a recent article by Sally Susman, Executive Vice President & Chief Corporate Affairs Officer with Pfizer, published in WWD Beauty Inc, the author says:
“I’ve worked closely with nine chief executive officers at three Fortune 100 companies. Each of these high-achieving bosses had the prerequisite qualities of intelligence, diligence and integrity. But one had something unique. One taught me a profound lesson… I learned the power of expressing gratitude.” 
Reflecting on what she learned from Leonard A. Lauder, Chairman Emeritus of Estee Lauder, who she describes as an “elegant and thoughtful man”, Susman says Lauder educated her about everything from art and culture to commerce. However, it was a memorable meeting with one unnamed powerful magazine editor who barely acknowledged their presence, where Lauder demonstrated why “being gracious and kind is always in style.” He still wrote a thank you note.
If you subscribe to the magazine, Susman’s anecdotes in the article are an enjoyable read. From her time at Estee Lauder, she took up the practice of writing thank you notes (pen on paper), a ritual she has since continued (as well as the use of night cream).
Here are Sally Susman’s four truths about writing thank you notes, which I’ve summarised below:
Who would you like to thank?
1. WWD Beauty Inc Volume 214, No. 33 June 28, 2019