Remember when your business plan was the holy grail on market strategy? A good strategic plan defined the best way to achieve success, which relied on superstar recruits all reporting in to a leader who represented the hierarchy, often far removed from operational activities and the culture amongst the people involved in day-to-day production and delivery of the goods or services its customers bought.
There’s an evolutionary shift taking place in leading organisations, says organisation culture expert and designer of the TRANSEARCH Orxestra© methodology, Dr John O. Burdett. He’s not just talking about a better way of approaching ‘how we do things around here’.
Discussing the effective recruitment of executives, John Burdett describes senior leaders with a different mindset about what it means to lead, an attitude which has changed dramatically over the last ten years. His observations (tabled below) can be translated into leadership competencies, which are detailed in John’s book, The A-Z of Organisation Culture, launched in Australia at our seminar series earlier this year. In fact assessing those essential dimensions of leadership including employing the head and engaging the heart, are fundamental to the Orxestra© Methodology.
|Leadership 2006||Leadership 2016|
|The ‘plan’||Strategic scenarios|
|Strategy drives culture||Culture enables strategy|
|The team works for the leader||The leader works for the team|
|Structure: hierarchical||Structure: network centred|
|Team: homogeneous||Team: multicultural|
|The one best way||Comfort with ambiguity|
|Expertise||Speed of learning|
|If it aint broke, don’t fix it||Introducing disruptive technologies|
|Change management||Reframe mindsets|
|Enrich the tribe||Build community|
|Steady state||Embrace complexity|
In the complex new world of contemporary commercial business, the stoic leader who successfully maintained the status quo – a homogeneous workforce, sustainable profits, predictable growth – has given way to leaders with agility – ones who embrace technology, are prepared for or initiate disruption, and are open-minded about diversifying their product/services and client mix.
As John Burdett says, we as talent acquisition specialists should be hiring with tomorrow’s culture in mind: Are you hiring for today, or tomorrow?
Today is a day to check in with your colleagues and friends to make sure they are OK, but is one day a year really enough?
In workplaces across the country people will hear “RU OK?” today. Some may think the question is invasive, others will think the person asking is simply being a bit trite, only enquiring because someone informed them that they should. Then we’ll usually answer offhand “I’m fine, how about you?” But what about those people who are hiding their difficulties?
We’ve seen the statistics about the impact of mental health on productivity, with the ABS reporting self-harm (suicide) as the leading cause of death among those aged 15 to 44. Beyond Blue reports one in four young Australians currently has a mental health condition. Yet we only seem to raise the issue once or twice per year.
During my 30 year working career I have had the privilege to work in a number of countries, with some amazing people. There’s one who really sticks with me. He was a brilliant man, a world leader in his field. A father, a grandfather a loving husband who to the world around him, appeared ‘normal’.
Being engaged, enthusiastic and a contributor, appearing to be outwardly happy took a great deal of energy to maintain when he headed out the door to work each day. He often said, if workplaces were more accepting of people’s personal flaws, colleagues more empathetic and society more genuine in its desire to help others, he could have achieved so much more in his career.
So he kept his head down, became very risk averse, doing things the same old ways. Not wanting to draw the attention to himself, he kept his ideas to himself in meetings, leading others to question as his productivity dropped, whether he had any value to add to the organisation.
Unfortunately his internal demons overtook him.
One in five people suffer from a mental illness at some time during their lives. They experience self-doubt, become disengaged, unproductive and eventually isolated. Their impact on co-workers can be enormous. The Aussie attitude of showing no emotion in the workplace has resulted in a hidden epidemic that has seen us lose some of our finest minds, our friends and co-workers, mothers, fathers, children and siblings.
We can improve the way we connect with our colleagues, families and friends by starting a meaningful conversation. Ask someone “RU OK?” every day.
Yesterday I had the pleasure of touring the new Victorian Comprehensive Cancer Centre (VCCC) building in Parkville as an invited guest of the Melbourne Chamber of Commerce. Our hosts from Grocon and Plenary Health showed us around selected areas that were very impressive – not what you may expect of a cancer service!
On entering the 13 story building the stunning internal atrium towers all the way to the roof top garden… a striking feature, but I’ll talk about that later. Still undergoing final touches before the moving in day, the building has three zones: health service delivery, research and back of house (administration). Colour coding is a feature of its leading approach to way-finding through the Centre.
With 160 overnight inpatient beds, a 42-bed capacity intensive care unit and 110 same-day beds, the majority of patients enjoy natural light and some of the best views of Melbourne.
There are also a number of outdoor areas – remember the roof top garden I mentioned earlier? It is one of the largest in Melbourne and features mature trees, a BBQ area and spots for quiet contemplation. All are within easy access to a cafe giving patients and families the opportunity to take in some fresh air and sunshine.
The Centre is a collaborative partnership between Peter Mac, Melbourne Heath, Melbourne University, Plenary Health, VCCC, the Australian and Victorian Governments, and looks to be setting the bar high for facilities combining health research and delivery. True to the aim of architects DesignInc to make ‘a positive difference to the health and happiness of people’s lives,’ the design has been created to encourage knowledge sharing, impacting on breakthroughs to deliver next generation cancer treatments.
VCCC is not only a model for health services of the future. It’s a great example of how more workplaces could be.
Debate has raged for years about the value of the Human Resources department. Is it deserving of a seat on the Executive or just an administrative function that provides staff with the warm and fuzzies? Often maligned as the go-to place when things go wrong, both organisations and the people working in them could benefit from readjusting their view of HR to the place to go to get things right.
Recent discussions about Behavioural Capital highlight that the way you relate to and act with different markets, such as B2B and B2C, will impact your bottom line. There are a plethora of articles and writings that highlight the importance of behavioural capital, but few that actually quantify it. Have a look at A Cognitive Theory of the Firm: Learning, Governance and Dynamic Capabilities by Bart Nooteboom or read Praxis Towards Sustainable Empowering Learning Environments in South Africa edited by Dennis Francis, Sechaba Mahlomaholo, Milton Nkoan for example.
What if we were to extrapolate the concept to include how you act internally with colleagues? Interestingly, the experts also point out that while many organisations believe they understand their culture, when questioned, they are likely to describe their aspired culture.
So let’s imagine a motivated and aligned workforce who were all working towards the same goal… Let me introduce Cultural Capital. A better title for a new relationship with Human Resources.
In Cultural Capital, HR is a key driver. It partners with the Executive, develops a culture map, then works across the organisation to embed it throughout the employee lifecycle. Imagine the savings: improved productivity, less sick leave and fewer disciplinary issues. Not to mention the value added to your brand when your business becomes a true employer of choice. Prospective candidates will be beating a path to your door. What a difference a word can make!