The theme of this year’s TRANSEARCH global conference was, Creating Tomorrow’s Business, Today. Executive Chairman Alain Tanugi in his opening address said, “This means exploring how to balance outside-in thinking with inside-out actions”. Or in other words, how do we foster excellence within our organisations, while managing our businesses through a world of disruptors?
TRANSEARCH International partners from all over the world recently met at Versailles in France for a week-long conference on the site of the former palace that was home to King Louis XIV. Louis knew a thing or two about disruption, relocating his entire court from Paris to the country estate, a huge cultural shift for the ruling nobility at the time. Our contemporary authority on organisation culture, John Burdett, writes that we’re now at the beginning of a social and cultural revolution equivalent to the invention of the printing press.
In The Fourth Industrial Revolution, presented to delegates at the TRANSEARCH conference, Burdett observes that once the predominant occupation, agriculture now employs less than 1% of people in the USA and only slightly more in European countries. Three centuries after the industrial revolution, manufacturing jobs have moved to low-wage countries and 50 years on from the introduction of the computer, the new knowledge economy in countries like the US, UK and Australia, relies heavily on the service sector. “If you hold down a key leadership role, the world is getting faster, more turbulent and to a significant degree, far less predictable,” Burdett says.
Technological changes are here for the foreseeable future. When we think artificial intelligence, robotics and automation, it’s not just factory workers who are in line to be replaced. We’ve seen self-service supermarket check-outs and airline luggage check-ins. Self-driving trains are here, as are self-driving trucks (see the mining sector). Drones can deliver parcels, follow you on your mountain bike or deliver bombs. The autonomous car is around the corner, as is mobility-as-a-service (mobility solutions that are consumed as a service) and while we have digital assistants, some will still prefer to be greeted by Sam than Siri. An uncompetitive manufacturing landscape has seen the end of vehicle manufacturing in Australia; however, even knowledge-based professions such as lawyers and financial advisors are on notice. “If it doesn’t involve a high level of skill, innovation, flexibility and/or value-adding interface with the customers…” Burdett predicts these roles “are on a fast track to redundancy”.
Spare a thought for tomorrow’s future leaders, the millennials entering the workforce today, dealing with the present generation of progress (or lack therefore) on activity based working, managing the effects of climate change, energy crisis, potential wars and on-going conflicts. Closer to home, access to trade routes in the Asia Pacific region, housing affordability, underemployment, inclusiveness, societal impact and new energy sources. Also say goodbye to long service leave and hello to long sector leave, measured not by your service with one employer, but your service working in the one sector (Who pays for the leave?).
According to The World Economic Forum, 60% of the roles required in ten years time don’t even currently exist. Whilst we cannot necessarily manage any change, Burdett says successful leaders can anticipate, or “ride the crest of change”.
My objective when attending these conferences is to meet my international colleagues, exchange ideas on how we can improve or introduce new services to clients, learn new ways of thinking and also to have some fun. The former was facilitated by some outstanding networking sessions, the latter via a fascinating speaker, Gilles Babinet, who helped us explore how we can innovate the executive search industry and be part of the digital revolution.
John Burdett also provided a model for the Culture journey and key points on managing from the outside-in and leading from the inside-out:
Managing from the outside-in
Leading from the inside-out
Are you creating tomorrow’s business today and are you on the culture journey? If so, let me know how it’s going.
TRANSEARCH International Australia recently hosted a range of senior leaders at The A-Z of Organization Culture, presented by international speaker Dr John O. Burdett. Over three days in Melbourne and Sydney, including a closing session amongst the Ferraris at Zagame Automotive Group, 120 CEOs, HRDs and other executives participated in seminars about organisational culture. The event was also the Australian launch of John Burdett’s latest book with the same title.
When John invited the audience to contribute their thoughts on the qualities observed in the best leaders, respondents overwhelming cited personal attributes – authentic, respectful, influential and optimistic – over the technical skills and experience traditionally sought in leadership roles – vision, decisiveness and direction. He pointed out that the personal traits highlighted by the audience were consistent worldwide and even transcended the generations (particularly the millennials). These attributes are pivotal to the success of the most successful leaders and definitely required for aspiring leaders. John also pointed out however, that these personal attributes could not be considered in isolation, nor at the expense of results and delivery – an obvious measure of success for those working at senior level.
Using his Orxestra© Methodology, John categorised these leadership qualities into the four groups that make up an inspirational leader: On one side in two quadrants are strategic and operational concerns, while the other two quadrants focused on people and engagement. It was clear that while leaders are expected to achieve results, the soft skills that enable them to do so effectively are highly valued.
Storytelling falls into the latter category also, a skill John has in spades. He is one of the best storytellers I have heard, and shares his stories with humour and clever and memorable metaphors… “Strategy is a bicycle, culture is a bus.” He provided personal anecdotes throughout the sessions bringing to life many personal experiences, both as a human resource professional, but also as a coach to CEOs of global corporations.
John gave an example where of one of the world’s largest tech companies conducted an exercise to identify their ideal leadership competencies. The organisation is known for its positive culture, so perhaps it’s no surprise that the ability to coach others came out on top as most desired of their leaders. This was closely followed by taking an interest in people; empowering and developing teams was also highly rated. These competencies have no doubt been fundamental to the success of that company. As John says, “Loyalty is never about the business strategy… no one gets up in the morning to deliver shareholder value, it’s about their manager and the culture.”
It wouldn’t be worth talking about culture without providing the tools to measure it. John says, “If you can’t measure it, you can manage it.” The Orxestra© Methodology, designed exclusively for TRANSEARCH by John Burdett, includes a comprehensive culture scorecard. Follow the links to find out more about our approach to senior executive search, leadership and organisation development, or contact us here.
Tell us about your culture journey below.
We associate showering with waking up our brain for the day, so it’s no surprise that some of our best ideas are ‘shower thoughts’. I worked for a CEO who regularly called in with her shower thoughts for the day on her commute to the office. Most were simple, practical solutions to everyday business problems, with an occasional eureka moment… Archimedes would have been proud!
Research conducted by psychologist Dr Scott Kaufman for Hansgrohe (the bathroom hardware manufacturer) in 2014 found 72% of people have creative thoughts in the shower and “14% of people have showers with the only reason being to generate new ideas”. The study concluded “the feel of the water together with the tranquillity of the shower experience and being alone helps generate new ideas and fresh thinking”.
Literally, you can forget about having creative thoughts when you’re under the pump… a full schedule, working to a deadline, competing priorities and other disruptions all require focused thinking. Routine tasks (showering, regular exercise, gardening or even ironing) however, allow your mind to wander while you’re on autopilot. Actually these activities allow your conscious mind to process ideas that your subconscious has been problem solving in the background while you were focusing on the other tasks at hand. The scientific explanation – it’s a combination of dopamine released in a relaxed state of mind. “The subconscious mind has been working extremely hard to solve the problems you face and now that you let your mind wander, it can surface and plant those ideas into your conscious mind,” explains creative thinker and social influencer Leo Widrich on his Buffer blog.
Thought leader and cultural change commentator John O. Burdett links strategic thinking and workplace culture. In his book Myth, Magic, Mindset: a template for organisational culture change, Burdett says, “Our economic future lies in having a better strategy, a far greater ability to innovate and a culture that is adaptable.” Could your organisation’s strategy benefit from some shower thoughts? What about your organisational culture… Is it healthy, does everyone in the team align with it, how could you further nurture it?
So while you’re enjoying some downtime over the holiday period, allow yourself the extra time to lay in bed, watch the sunset or sip your favourite Sav Blanc. Cast your mind to some of the strategic objectives you’ve been trying to resolve during the year. You’ll be surprised how creative thoughts will emerge and solutions will surface.
Downtime assists us tremendously with clear thinking (maybe before the Sav Blanc). Use this time to consider your business structure, your organisational culture, the approach you might take with a difficult colleague, client, or even your Board. It is also a great time to give your mind the freedom for self-reflection and reset your professional goals for the New Year.
Have a happy, safe festive season and enjoy your break. On your return, let me know if you had any shower thoughts that helped you with articulating new ideas.
Peter Drucker said ‘Culture eats Strategy for breakfast’ and the more organisations I speak with, the more I understand the impact of culture. Every executive appointment today must be a winner: We don’t have the luxury of time or money to make a hiring decision that won’t substantially benefit our organisation. The more senior the position, the greater the impact and the greater the culture fit, the greater the opportunity for success.
Cultural fit is integral to evaluating executive candidates. A capability driven recruitment strategy may help an organisation achieve its goals, but a strategy that incorporates culture brings the spirit, cohesion and inspiration that underpins success. When conducting a search for a CEO, for example, ‘Do they fit?’ is a key question to consider. It should be assessed as a component of the selection criteria, but how do we measure ‘fit’?
Of course we would expect an individual’s experience to be included in any hiring assessment. However, a more thorough process will include culture, as well as considering leadership competencies and performance. As we build a candidate profile, how would our prospective CEO work with their teams, integrate with the organisation and interact with the Board in their new role? Having examined an individual’s capability based on their past performance and leadership potential, we should also look critically at the organisation when recruiting its talent. What phase is it in… start-up, growth, consolidation? At what stage is the culture of the organisation… currently defining its culture, an established brand, or a market leader? Is the Board therefore, hiring for today’s culture or the culture of tomorrow?
If you asked a group of leaders within an organisation to define its culture, it’s highly likely you would receive a range of different answers. Subjective interpretations don’t contribute to a robust recruitment processes, so it’s critical to have a common understanding of what culture means. Using a sophisticated, well-researched, professional tool such as the TRANSEARCH Orxestra Methodology© can help an organisation to quantify key aspects of the candidate profile, including culture, leadership and performance. Once we’ve clearly established what we’re looking for in an executive and defined the competencies and culture, we can use the Orxestra© methodology to assess the candidate’s capabilities and fit to these requirements. This provides both client and candidate a clear picture of ‘fit’. This can be further augmented with psychometric assessments to add another dimension to the hiring decision.
A strong culture is evident from the clear set of values and beliefs that enable its employees to be passionate and productive even while working with mundane systems and processes. Our experience as executives tells us people in a positive cultural environment are more engaged, self-motivated, will communicate more openly and work effectively with each other and their customers (internal or external). I think culture assessment should be fundamental in the talent acquisition process. Now that’s something to strategise about over breakfast.
‘Culture Eats Strategy for Breakfast’ is what Peter Drucker said when advising business leaders about how to lift performance and improve morale in their organisations.
TRANSEARCH International Australia recently co-hosted a boardroom lunch for board directors and senior executives with Board and Risk Advisory firm Blackhall and Pearl. Co-presenting were Harry Toukalas and Tim Boyle who took us on a journey exploring risk culture, its drivers, carriers and benefits. Discussion focussed on the importance of culture within an organisation, as well as at Board level.
It was fascinating to explore who has the ability to influence culture – it’s not just the C-Suite. While harnessing these influencers can positively impact an organisation, failing to engage with any detractors can dramatically affect morale, leading to a loss in performance.
Our team demonstrated how the TRANSEARCH Orxestra Methodology highlights 5 key areas of ‘fit’ when hiring top talent, underling the importance of ‘culture fit’.
What happens when you bring together a group of Australia’s top business leaders to consider the big issues? Current media headlines would have you think the TPP, China FTA, a lumpy economy, risk, governance, or the AUD would be front of mind.
In fact the headline challenges turn out to be multi-generational workforce management, the link between organisational culture and productivity, immigration, regional development, and security – both information and personal.
Economic growth, fresh political leadership and national security also featured in the discussion hosted by TRANSEARCH International Australia.
Less publicised issues also got a good hearing around the table; the debate from the over 50s corner heated up when the conversation focused on understanding the work expectations of the next generation: “We have a young team in their 20s… they’re so distracted by what’s on their phone!” and “Young women are driven, they are totally underestimated. They’re probably going to shock us all…” (46% of the participants at the TRANSEARCH Boardroom Lunch were women).
Are we too complacent about our security? Cyber security and bio security were perceived to be greater threats for Australia than brutal terrorism. The feeling around the boardroom table was that we are well protected but complacent. Two CEOs with insider knowledge feel that at best we’re well protected, at worst we’re living in a fool’s paradise, blind to the Dark Side. A security expert amongst the group highlighted that executive protection is also soft in Australia: executives could be held for ransom as is common in other parts of the world. There’s also a very fine line between genuine concerns about security and those motivated by pitching fear based on xenophobia and racism.
A stable economic environment may have benefited professionals, but our group was careful to consider opportunities for those who also do a valuable job that is not ‘sexy work’. The truck drivers, process workers and administration employees who will be a necessary part of the future workforce.
Purpose and Meaning is understood to override salary and job titles, and many recognise that people need, regardless of their age “an understanding of where they fit in”. Brand, engagement and corporate culture, were some of the real reasons behind why people do what they do. We talked about creating very good ‘whys’ as a great way of attracting good people and engaging employees, regardless of generation stereotypes. The fact that some younger employees don’t worry so much about risk was also raised as a positive. It allows them to risk exploring new ventures and they are much quicker to recognise opportunities. As one participant said, “What a gift!”
On the subject of risk one executive stated, “I hold traditional values about personal privacy, but my son said to me, ‘technology has made privacy irrelevant.'”
Participants went on to talk about opening our borders and welcoming diversity at the executive table. We cannot underestimate the importance of finding the right immigration solution, they said. We need to consider populating our country with skilled and educated migrants, make resources available and provide humanitarian support to displaced refugees.
Focusing on regional centres, education was raised as a way of supporting regional growth. “Successful cities are diverse, safe educational centres. Education is something Australia does well,” it was said. Success stories, such as Deakin in Geelong and Monash in Bendigo mean more young people are making lifestyle choices to leave the big cities, or not to leave regional areas for the city.
In support of our bright young stars in Australia, we heard from one executive who was mentoring MBA students. These start-ups with their own businesses don’t have a lot of capital, but they are positive and have great ideas. Raising capital has been a problem, so where is the connection between entrepreneurs and investors? Some thought we need a Silicon Valley in Australia. All agreed employment growth will come from these new businesses, from those people who want to have a go. If we don’t support them, they will go abroad to places like the USA to get a break.
If you had any preconceptions about what’s been on the minds of our senior executives, I’m pleased to report it isn’t all negative. They do seem to be getting some sleep.